Exactimo

Last updated: January 2025

These terms tell you the terms on which you may use our website, interviewstar.app (the "Site") and the digital tools, features and content we provide through the Site (the "Services"). Your access to specific Services will depend on the plan or product you have selected.

1. Who we are

The Site and the Services are provided by us, Exactimo Group Limited, with registration number 13298141, of 85 Great Portland Street, First Floor, London, England, W1W 7LT. To contact us, please use the details at Contact us.

2. By using our Site you accept these terms

By using our Site, you confirm that you accept these terms of service and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.

We recommend that you print a copy of these terms for future reference.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

3. Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy and it is important that you read that information.

4. Other terms that may apply to you

The following documents also form part of these terms:

Our Cookie Policy, which sets out information about the cookies used by the Site.
Our Privacy Policy, which sets out information about how we process your personal data.

5. Support and how to tell us about problems

Support. If you want to learn more about the Site or the Service or have any problems using them, please take a look at our support resources.

Contacting us (including with complaints). If you think the Site or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team using the details set out here: Contact us.

How we will communicate with you. If we have to contact you, we will do so by email or by SMS using the contact details you have provided to us.

6. You must be 18 to accept these terms

You must be 18 or over to accept these terms.

7. Changes to these terms

We may need to change these terms from time to time. Where you have paid for Services ("Paid Services"):

We will give you at least 30 days' notice of any material change to these terms relating to the Paid Services by sending you an email with details of the change or notifying you of a change when you next access the Site.
If you do not accept the notified changes to the terms, you will not be permitted to continue to use the Paid Services and, if you have paid fees to us for the Paid Services, you may contact us for a refund, which will reflect the period the Paid Service have been available to you prior to cancellation.

8. Changes to the Site and Services

We may update and change our Site and Services from time to time. In respect of Paid Services:

We will try to give you reasonable notice of any material change to the Paid Services.
If we change the Paid Services such that the Paid Services no longer materially match the description provided to you when you bought them, and you have paid fees to us for the Paid Services in advance, you may contact us for a refund, which will reflect the period the Paid Service have been available to you prior to cancellation.

9. We may suspend or withdraw our Site

Our Site is made available free of charge (except for Paid Services).
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted.
We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We'll try to give you reasonable notice of any suspension or withdrawal, and in respect of Paid Services, we will refund any sums you've paid in advance for Paid Services which won't be provided.

10. How we use AI

Overview of AI features: The Site and Services uses artificial intelligence (AI) provided by third-parties, including OpenAI LP. The specific features available may vary based on your subscription level, and may be varied from time-to time. Our Privacy Policy sets out how we use AI in the Site and Services currently.

AI accuracy disclaimer: Our AI models may produce inaccurate, incomplete, or misleading information. You should not rely solely on AI-generated content for important decisions, professional advice, or factual information. We do not warrant the accuracy, completeness or suitability of any AI-generated content for any particular purpose.

Algorithmic bias notice: AI systems may exhibit biases based on their training data. Our AI may produce outputs that reflect societal biases or may not be appropriate for all users or situations. We do not guarantee fair, unbiased, or culturally sensitive outputs.

Hallucination warning: AI models may generate content that appears factual but is actually false, fabricated, or nonsensical. This is known as "AI hallucination." You must always verify important information from authoritative sources.

Content moderation limitations: While we implement safety measures, our AI may occasionally generate inappropriate, offensive, or harmful content. We do not guarantee that all outputs will be suitable for all audiences or contexts.

Model updates: We reserve the right to update, modify, or replace our AI models at any time. These changes may affect the quality, accuracy, or style of AI outputs without prior notice.

Performance degradation: AI model performance may degrade over time due to data drift, changing conditions or other factors. We do not guarantee consistent performance levels.

Third party services: The Site and Service make use of third-party AI technology (including OpenAI). You acknowledge and agree that:

We are not responsible for the operation of third-party models.
You may be required to comply with certain third-party terms as notified from time to time.
The availability and scope of AI functionality may vary depending on the performance or availability of such third-party services.

11. You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the details set out here: Contact us.

12. How you may use material on our Site

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. These materials and the Site are protected by copyright laws and treaties around the world. All intellectual property rights are reserved.

We may use de-identified or anonymised user data to improve or fine-tune our AI-related services, in accordance with our Privacy Notice.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged (except where the content is user-generated).

You must not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our Site in any way except for your own personal, non-commercial use. You must not use any part of the content on our Site for commercial purposes without first obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our Site in breach of these terms of service, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

13. You must not text or data mine, or web scrape our Site or the Services

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any services provided via, or in relation to, our Site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Site or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our Site, or any data published by, or contained in, or accessible via, our Site or any services provided via, or in relation to, our Site for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in 'Acceptable use restrictions'.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

14. Rules about linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Site in any website that is not owned by you.
Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with 'Acceptable use restrictions'.
If you wish to link to or make any use of content on our Site other than that set out above, please contact us as set out here: Contact us.

15. Uploading content to our Site

Whenever you make use of a feature that allows you to create content directly on our Site, upload or share content to our Site, you must comply with the standards set out in our Acceptable use restrictions.

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

The rights you license to us in respect of user-generated content are described in Rights you are giving us to use material you upload.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our Site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the acceptable use standards set out in our Acceptable use restrictions.

If you wish to contact us in relation to content you have uploaded to our Site and that we have taken down, please contact us using the details set out here: Contact us.

16. Rights you are giving us to use material you upload

When you upload or post content to our Site:

You grant us a non-exclusive, royalty-free, revocable licence to use, store and access that user-generated content:

To provide the Services; and
For internal business purposes, such as improving our services.

You grant us the right to share this user-generated content with our third-party sub-processors and sub-contractors, in order to provide the Services.

You acknowledge that, in respect of any content you upload or post which contains personal data, this will only be processed in accordance with our Privacy Policy and applicable data protection laws.

17. User-generated content is not approved by us

Our Site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.

18. Do not rely on information on this Site

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

19. We are not responsible for websites we link to

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

20. We are not responsible for viruses

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Site. You should use your own virus protection software.

21. You must not introduce viruses

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Site or any part of it. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site or any other equipment or network connected with our Site. You must not interfere with, damage or disrupt any software used in the provision of our Site or any equipment or network or software owned or used by any third party on which this Site relies in any way. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

22. Our Site is directed at users in England

Our Site is directed to people residing in England. We do not represent that content available on or through our Site is appropriate for use or available in other locations.

23. Acceptable use restrictions

These acceptable use standards apply to any material you upload or share to the Site or generate on the Site ("User Content"). They also apply to any contact you make with other users on our Site, links to our Site, and any other ways you use our Site.

You must comply with these standards in spirit as well as to the letter.

We will determine, in its discretion, whether any User Content or your use of our Site breaches these acceptable use standards.

You must not, in your use of the Site or any Service:

Use the Site or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Site any Service or any operating system.
Infringe our intellectual property rights or those of any third party in relation to your use of the Site or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms).
Transmit any material that is defamatory, obscene, hateful, inflammatory, offensive or otherwise objectionable in relation to your use of the Site or any Service.
Use the Site or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.
Collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
Transmit or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

In addition, User Content must:

Be accurate (where it states facts).
Only contain opinions that are genuinely held.
Must comply with the law applicable in any country from which it is posted and to which the website is targeted.

User Content must not:

Be defamatory of any person.
Be obscene, offensive, hateful or inflammatory.
Infringe any copyright, database right or trade mark of any other person.
Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification (BBFC).
Include video content not suitable for BBFC classification.
Include material that might impair the physical, mental or moral development of persons under the age of 18.
Be likely to deceive any person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Contain illegal content or promote any illegal content or activity.
Be in contempt of court.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Impersonate any person or misrepresent your identity or affiliation with any person.
Give the impression that the user content emanates from us, if this is not the case.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Be pornographic.

Illegal content

In addition, you must not use our Site in any way that involves the following:

Terrorism.
Child sexual exploitation or abuse including grooming and child sexual abuse material.
Hate offences.
Harassment, stalking, making threats or abuse.
Controlling or coercive behaviour.
Intimate image abuse.
Extreme pornography.
Sexual exploitation of adults.
Human trafficking.
Unlawful immigration.
Fraud and financial offences.
Proceeds of crime offences.
Drugs or psychoactive substance offences.
Firearms, knives and other weapons offences.
Encouraging or assisting suicide.
Foreign interference offences.
Animal cruelty.

Content very harmful to children

The following must not be uploaded, shared or generated directly on our Site or through our Services:

Pornographic content.
Content which encourages, promotes or provides instructions for suicide.
Content which encourages, promotes or provides instructions for an act of deliberate self-injury.
Content which encourages, promotes or provides instructions for an eating disorder or behaviours associated with an eating disorder.

Offences

You must not upload, post, create on our Site, share or cause any uploading, posting, creation or sharing, of any of the following:

A grossly offensive, indecent, obscene or menacing message intending to cause offence, menace, distress or anxiety.
A false message knowing it to be false, intending to cause non-trivial psychological or physical harm to a likely audience, and with no reasonable excuse.
A message threatening death or serious harm while intending or being reckless as to whether the object of the threat would fear that the threat would be carried out.
Flashing images when it is reasonably foreseeable that an individual with epilepsy will see it and the sender intended that the individual would suffer harm and the sender has no reasonable excuse for sending the images.
A communication that intends to encourage serious self-harm.
An unsolicited sexual image, including a manufactured intimate image or "deepfake" intending the recipient to be caused alarm, distress or humiliation, or for the purpose of sexual gratification and being reckless as to whether the recipient will be caused alarm, distress or humiliation.
A sexually explicit deepfake.

Additional provisions for video content

You must comply with our guidance on use of maturity or sensitivity ratings on video content.

For the avoidance of doubt, for any User Content in the form of video content:

You must tell us immediately, if you upload a video containing any of the following: criminal material (relating to terrorism, sexual exploitation of children, child pornography, racism and xenophobia), unclassified or unclassifiable videos, videos rated R18 or suitable for R18 rating and other material that might impair the physical, mental or moral development of persons under the age of 18 (restricted material).
You must not upload a video containing material likely to incite violence or hatred against a group of persons or a member of a group of persons based on any of the following grounds: sex, race, colour, ethnic or social origin, genetic features, language, religion or other belief, political opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Advertising

You must not upload, post, create on our Site or share content containing any advertising or promoting any services or web links to other sites.

You must declare to us whether, as far as you know or can reasonably be expected to know, any video contains advertising.

24. Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The Site is for domestic and private use only. If you use the Site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the Site and the Services. The Site and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Site or the Service.

Please back-up content and data used with the Site. We recommend that you back up any content and data used in connection with the Site, to protect yourself in case of problems with the Site or the Service.

Check that the Site and the Services are suitable for you. The Site and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the Site and the Services (as described on the Site) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the Site or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

25. Cooling off

If you purchase any Paid Services, you agree that we may begin providing the Paid Services straight away upon confirmation of your order, and you acknowledge that, you lose your statutory right to cancel and receive a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This means that once you start using any Paid Services, you will not be entitled to a refund if you cancel your subscription during the 14-day cooling-off period.

26. We may end your rights to use the Site and the Services if you break these terms

We may end your rights to use the Site and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

If we end your rights to use the Site and Services you must stop all activities authorised by these terms, including your use of the Site and any Services.

27. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

28. You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

29. No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

30. If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

31. Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

32. Which laws apply to this agreement and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

33. Contact us

You can contact us by emailing team@support.interviewstar.app.

Terms & Conditions